In Warranty Products
All requests for service must be made direct to TheraLight, LLC via phone, email, or by written submission through the Company’s website.
Hours of Operation: Monday-Friday 8 am – 6 pm MST
Phone Number: 877-782-7736
Email Address: firstname.lastname@example.org
2) Written Description
Please provide a written statement indicating the model number, serial number, and a brief description of the request for service.
3) Response Time
All service calls will be responded as follows:
Monday-Friday: 1-4 hours during normal hours of operation.
4) Onsite Service
If it is determined that the service requested required Onsite Service, the Company will provide a repair technician within 72 hours, as determined by the availability of parts and travel arrangements.
5) Unauthorized Repair
The Company will not honor any unauthorized repair unless agreed upon in writing. Any such repair will void the Warranty.
6) Shipping Charges Under Warranty
The Company is responsible for the shipping and insurance charges for any product that is being repaired or replaced that is under the warranty.
Out of Warranty Products
For any product that is out of warranty or if damage occurs to the product that is at the fault of the customer, the customer is responsible for charges associated with any repair, including parts, shipping, insurance, and a per-day on-site service call charge.
At the conclusion of the initial 3 or 5-year warranty, the customer may opt into the TheraLight Extended Warranty Program. Please call the company for full details and pricing.
Extended Care Program: Extended Warranty
When you enroll in our Extended Care Program, you can rest assured that your TheraLight device will continue to operate at the highest level of safety, quality, and performance. Regardless of whether your device is nearing the end of its original warranty or if its original warranty has expired, you’re still eligible to enroll in our Extended Care Program.
Extending the care of your TheraLight system translates to:
- Minimizing downtime with unexpected repairs.
- Minimizing repair fees before they become costly.
- Enjoying the benefits of On-Demand Priority Status customer support.
- Ensuring that you’re always in compliance with required product standards.
Contact your TheraLight representative for additional information.